TagLogix is a software-as-a-service company providing digital lockout/tagout compliance documentation tools for industrial facilities. We operate the TagLogix web dashboard, mobile application, and related services (collectively, the "Service").
For the purposes of applicable privacy legislation — including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws — TagLogix acts as the data controller for account and usage information we collect directly. For Customer Data submitted by your organization, TagLogix acts as a data processor on your behalf.
We collect information in the following categories:
| Category | Examples | How Collected |
|---|---|---|
| Account Information | Name, email address, company name, job title, billing address | Provided by you at registration or account update |
| Payment Information | Credit card details, billing address, transaction records | Provided by you; processed by our payment processor (we do not store full card numbers) |
| Customer Data | Lockout/tagout log entries, employee names or IDs, machine/equipment records, compliance reports | Submitted by you and your authorized users through the Service |
| Device Information | Registered device names, API keys, device registration timestamps | Generated when devices are registered to your account |
| Usage Data | Log-in times, features used, pages visited, actions taken within the dashboard | Automatically collected through the Service |
| Technical Data | IP address, browser type, operating system, device identifiers, session data | Automatically collected via server logs and cookies |
| Communications | Support requests, feedback submissions, emails sent to us | Provided by you when contacting us |
We do not intentionally collect sensitive personal information such as health data, financial account numbers beyond billing, government identification numbers, or biometric data.
We use the information we collect to:
We will not use your Customer Data to train machine learning models or for any purpose other than providing the Service without your explicit consent.
We do not sell your personal information to third parties. We may share information in the following limited circumstances:
We require all third parties to implement appropriate security measures and to process personal information only as instructed by us and in accordance with applicable law.
TagLogix implements commercially reasonable technical and organizational security measures to protect your information, including:
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that poses a risk of significant harm to you, we will notify affected customers as required by applicable law.
TagLogix operates in Canada. If you access the Service from outside Canada, your information may be transferred to and processed in Canada, where privacy laws may differ from those in your jurisdiction.
By using the Service, you consent to the transfer of your information to Canada. We take steps to ensure that any international transfers of personal data are made in compliance with applicable privacy laws and that appropriate safeguards are in place.
We retain your personal information and Customer Data for as long as your account is active or as needed to provide the Service. Specifically:
You may request deletion of your personal information at any time (see Section 8). Note that some information may be retained longer where required by law or for legitimate business purposes such as fraud prevention.
Under applicable Canadian privacy law (PIPEDA and provincial equivalents), you have the following rights regarding your personal information:
To exercise any of these rights, please contact us at privacy@taglogix.com. We will respond to verified requests within 30 days. We may need to verify your identity before processing certain requests.
If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
TagLogix uses cookies and similar tracking technologies to operate and improve the Service. We use the following types of cookies:
You can control non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service. We do not use cookies for advertising or cross-site tracking purposes.
TagLogix is an industrial compliance tool intended for use by businesses and their adult employees. The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete it promptly.
If you believe we may have collected information from a minor, please contact us at privacy@taglogix.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email and by posting a notice within the Service dashboard, and will update the "Last Updated" date at the top of this page.
Changes become effective 14 days after notification unless otherwise required by law. Your continued use of the Service after the effective date constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our Privacy Officer:
We are committed to working with you to resolve any privacy concerns. If you remain unsatisfied after contacting us, you may escalate your concern to the Office of the Privacy Commissioner of Canada.